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Frequently Asked Questions at Import Motorworks

Welcome to our FAQ page! Here at Import Motorworks, we have serviced the greater area since 2009. We understand that you might have questions about European Import auto service, and we’re here to answer them. We’ve compiled a list of frequently asked questions to help you navigate your European or Import questions to get the services and repairs you need to run smoothly.

What is your location and business hours?

We are located at 5824 S Lee Hwy, McDonald, TN 37353
and open: Mon-Thu : 8am – 5pm, Fri : 8am – 4pm, Saturday and Sunday we are closed.

Do you have a warranty?

Yes, we certainly do. Our warranty is 3 years or 36,000 miles and covers you nationwide! We are proud to stand behind our work.

What makes/models do you service?

We are experts at servicing all import brands such as BMW, Mercedes, MINI, Lexus, even including Japanese brands. From simple oil changes to complicated repairs, we have you covered!

Can you do a quick inspection of my car?

Absolutely! Our basic inspection is included free of charge.

Is Your Shop Certified to Work on BMW, Mercedes, Audi, Volkswagen, and Mini?

Our Mechanics are ASE Certified with expansive experience servicing an array of major Japanese brands, including BMW, Mercedes, Volkswagen, Mini, Jaguar, Lexus, Subaru, Porsche, Land Rover, and Volvo.

Do You Have Dealer-Level Diagnostics and Tools?

Yes, Import Motorworks is equipped with the latest computer diagnostic systems and dealer-quality tools to accurately analyze your car so we can service your Japanese or import vehicle with dead-on precision.

What Services Do You Offer?

Import Motorworks is your one-stop shop for European and import auto service, including but not limited to A/C service & repair, brake service & repair, check engine light diagnostics, clutch repair, engine repair, oil change service, suspension repair, and transmission repair.

Do I need to make an appointment?

It is highly recommended that you make an appointment. We might be completely booked and not be able to get to your car right away. For that reason, we recommend making an appointment or calling ahead.

How Can I Book an Appointment?

Booking an appointment is easy! Call us at (423) 460 8648, or visit our contact page to schedule your next service. We will ensure your European or import vehicle receives the expert care it deserves.

How Much Will the Diagnosis Cost?

We understand the importance of budgeting for vehicle repairs. It’s never easy to figure out but give us a call at (423) 460-8648 for details regarding diagnostic costs, and we’ll figure everything out by what works for you! We genuinely care about our customers and will do what’s needed to provide you with what you need to keep your car happy and your wallet too.

How Long Will the Repairs Take?

Repair duration depends on your vehicle and what it needs. We’re known for prioritizing people’s time without compromise. Average repair times for something simple, like a tire or oil change, can only take an hour. More severe repairs that require special attention and parts can take 3-7 days, depending on your car’s specific issues.

Are you hiring?

We are always looking or new talent. Give us a call!

What Makes Import Motorworks Stand Out for European Auto Service?

Import Motorworks specializes in the gamut of major European brands such as Audi, BMW, Mercedes, and more, providing unmatched auto services with an emphasis on customer service. Our state-of-the-art facilities and ASE-certified mechanics ensure your vehicle receives dealership-quality care with the touch only a local shop can provide.

Why are European Cars More Expensive to Fix?

Known for sophistication and cutting-edge engineering standards, which necessitates specialized service and parts. These factors contribute to higher costs in general for repairs and maintenance, but Import Motorworks is committed to providing high-quality, affordable work to keep your vehicle performing at the level you expected.

Are European Cars More Reliable Than American Cars?

European cars are praised for their high-performance capabilities and high-tech engineering that has changed the world of automobiles. It’s no longer about getting somewhere; it’s about the experience of driving a gorgeous vehicle to that place. With superior aesthetics and driving quality, American cars are generally perceived as more reliable due to their simpler designs and parts. However, the reliability can vary between make and model. Pick something you love! Never settle!

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